Refund & Returns Policy

Our refund and returns policy lasts 14 days from the date of purchase. It is discretionary and part orders cannot be returned.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and any security seals not broken.

Once your return is received and inspected, we will send you an email to notify you if a refund has not been approved.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 working days.

Please note that shipping costs are not refundable. For any returns made by the customer, including orders returned due to incorrect address as one example, a card processing fee of 3% and a £2 return quality check fee will also be deducted.

Please note: We do not offer any refunds on Clearance or Sale products

Shipping Returns Address

To return your product, you must include any original paperwork, and original order number.

Upon approval of your return we will provide you with the return details by email. Please note any refund is subject to deductions, this includes a return fee, postage, packaging and the card processing fee.

You will be responsible for paying for your own shipping costs for returning your item. We recommend you use a tracked service as you will be responsible for ensuring the return reaches us.

A returns address will be provided by email upon request.